The respective MDs of the Bank along with other officials were part of the launch events.
Public sector banks are upping their game on the digital front with increased focus on launching more digital tools for better operations and customer service.
Public sector lenders Indian Bank and Indian Overseas Bank on Friday launched a series of digital tools and tech-powered initiatives and Department of Financial Services (DFS) Secretary M Nagaraju of the Finance Ministry launched these tools in Chennai
Indian Bank introduced several digital apps and services, including the IND-UPI – a UPI-based payment solution developed by the bank, an Agentic AI tool for collection and recovery, the Ind-SMART Biz platform for corporate and MSME clients and a tech stack for the KCC loans for the agricultural sector, among others. The bank also opened 51 branches including one exclusive branch for senior citizens called Senior Konnect, in Chennai.
Indian Overseas Bank launched a QR-based real-time feedback system for customers to instantly share their service experience. Senior officials are alerted in real-time on any adverse feedback to enable swift corrective action. The bank also launched WhatsApp Banking- a simplified and multilingual banking channel for customers to check balances, obtain mini statements, and locate bank branches through WhatsApp.
The respective MDs of the Bank along with other officials were part of the launch events.
Published on July 12, 2025
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